quality

quality Quality is in the eye of the beholder Quality, like beauty is in the eye of the beholder. Customer defines the Quality. Quality is delighting customers Quality is an investment Quality is the battle ground of tomorrow! Quality means building the customer's point of view into every aspect of a product from design to final recycling. Quality means added value. Other than some form of exceeding customer expectations, quality is hard to define Best of the best. Quality may mean different things to different people both within and outside the organisation Business survival now depends upon quality. Quality is simple,not easy,but worth it!! World-class quality means providing products and services that meet customer needs and expectations at a cost that represents value to the customer. Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only. Quality should be integrated into the company’s business plan/strategy. Quality is in its essence a way of managing the organisation. Quality is a serious matter and should be treated that way. Quality is a multi-faceted body. It has to encompass the entire organisation . Quality has to be caused , not controlled. Excellence means caring- it means making a special effort to do more. 100% inspection is business suicide! What we want is Just - in - time not Just - in - case! Lies, white lies and statistics! We want good Parts not just good Charts! Without Facts, you are just another person with an Opinion! Data is only as good as the action at generates! The bitterness of poor quality lingers long after the sweetness of meeting schedule Make wrong actions more difficult Make it easier to discover the errors that occur. Defects are caused by : - Lack of knowledge - Lack of proper facilities - Lack of attention Defects are not free. Somebody makes them and get paid for making them When the quality problems are solved, cost and schedule problems are greatly reduced. The issue of information quality is a sleeping giant, and its effects could dwarf those of product quality and service quality combined. A quality company has a culture which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile. Human history of quality, cost and productivity shows, quality has thus figured far longer in the life of humankind than either cost or productivity. Productivity goes up as quality goes up